Real humans, replies usually within a day
The quick answers below cover most of what comes up. For anything else, use the form or email hello@synkit.net directly, both reach the same inbox.
Billing, invoices, cancelling. Everything about your plan lives in the hub: the Manage plan entry at the bottom of the sidebar opens your Stripe portal, where you can change plans, update your card, download invoices, or cancel. Cancelling keeps your access until the period you paid for ends.
Plugin installers. The Photoshop, After Effects, Illustrator, Affinity, and Figma plugins are in the Plugins tab of the hub, each with its installer and install steps. They are the same filters as the web editor, running natively in your tools.
Credits. AI creates run on credits granted with your plan each billing period. A failed generation that never delivered is not meant to cost you anything; if you believe credits were consumed wrongly, tell us below and we will make it right.
Include the email on your Nexus account if you are writing about billing or sign-in, that is how we find you.